Effective Date: 01/01/2025

Last Updated: 04/09/2025

Transcendent Care, Inc. (TCI) is committed to protecting the privacy and security of the personal information of our users and their patients. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our health technology platform (“Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of information:
 

a. Personal Information

Information that identifies, relates to, describes, or could reasonably be linked with a specific individual, including:

• Name

• Email address

• Phone number

• Account credentials
   

b. Health Information

If you are a healthcare provider using our platform, we may collect patient data on your behalf, which may include Protected Health Information (PHI) under HIPAA.
 

c. Usage Data

We collect information about how you access and use the Services, including:

• IP address

• Browser type and version

• Device identifiers

• Pages visited

• Date/time stamps

• Referring/exit pages
   

d. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze usage patterns.

 

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the Services

• Manage user accounts

• Personalize user experience

• Analyze usage and improve our platform

• Communicate with users (e.g., service updates, support)

• Ensure security and prevent fraud

• Comply with legal obligations and regulatory requirements
   

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third parties who perform services on our behalf (e.g., cloud hosting, analytics, support).

• Authorized Users: If you are part of an organization using our platform, information may be accessible to authorized representatives.

• Legal Requirements: When required to comply with applicable law, regulation, legal process, or governmental request.

• Business Transfers: In connection with a merger, acquisition, or asset sale.
   

4. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, use, or disclosure. This includes encryption, access controls, secure hosting, and regular monitoring.
 

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
 

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal information

• Object to or restrict certain data processing activities

• Withdraw consent at any time (where processing is based on consent)

• File a complaint with a data protection authority

To exercise your rights, please contact us at info@transcendentcareinc.com.

7. International Data Transfers

If you are accessing our Services from outside the country where our servers are located, your information may be transferred across borders. We ensure appropriate safeguards are in place for such transfers.

 

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

 

9. Compliance (e.g., HIPAA, GDPR)

Where applicable, we comply with:

• HIPAA: When handling PHI, we act as a Business Associate and enter into Business Associate Agreements (BAAs) with covered entities.

• GDPR: We uphold rights for EU/EEA users and comply with GDPR regulations, including appointing a Data Protection Officer when required.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify users as required by law.